• Eligibility for Refunds: We accept refunds for items that are unused, in their original condition, and in their original packaging. Items must be returned within  15 days from the date of purchase.
• Non-refundable Items: Certain items such as personalized or custom orders, gift cards, or items marked as “final sale” are not eligible for a refund.
• Return Process: To request a refund, please contact us at info@shaguncrockery.com.
• Refund Method: If your return is approved, we will issue a refund to your original payment method. Please note that it may take 7-10 business days for the refund to reflect in your account.
• Shipping Costs: Shipping fees are non-refundable. If you are returning an item, you will be responsible for the return shipping costs unless the item is damaged or defective.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the item, and we will either replace it or offer you a full refund.

If you have any questions about our refund policy, feel free to reach out to us at